Contact a member of the WiseShops Team at 888-601-9300 or email us at
info@wiseshops.com to discuss how our standard reports can provide you with
the information you need to monitor, assess, and implement a mystery shop solution.
You will be provided with immediate feedback on your products, services, and on-going customer relations. Our
shoppers will evaluate your establishment and answer questions that are grouped into categories.
Categories for a restaurant might include:
Pre-Visit Call - first impressions are very important and if a potential customer calls your location, will your
staff be ready?
Facilities - are the lobby, dining area, and other common areas like restrooms and bar, clean and
presentable?
Host/Hostess - are your 'front-line' staff members putting their best foot forward?
Server - is the server well-trained and knowledgeable about menu items? is the server attentive and responsive
to the customer?
Manager - is a member of management present and interacting with staff and guests?
Categories for a hotel might include:
Reservation - was the process of booking a room handled professionally and efficiently?
Guest Services - were all problems with the room taken care of in a timely manner?
Breakfast Bar - was there a variety of fresh and appealing items?
Check-Out - how did the guest service representative at the front desk handle your check-out?
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